Shipping Policy

SnoopySnugs partners with major shipping carriers such as USPS, FedEx, UPS, and DHL to get your order to your door.

Your payment method will be charged once your order is placed. All orders are subject to verification and approval before shipping, which may take several days to process. To help prevent fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 business days on average to process and fulfill your order before it ships. Some items may take longer, especially around major holidays (up to 10 days) or if your order includes items experiencing stock availability issues.

Once your order has begun processing, we are unable to make any changes, including address changes. We will only ship to the address provided at checkout.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a shipping confirmation email.

For orders with multiple items, products may ship separately and arrive on different dates.

Tracking

All orders are processed with tracking numbers. You will receive an email with your tracking number once your order is dispatched.

It can sometimes take a few days for tracking information to update. If your order was placed more than 5 business days ago and there's still no tracking update, please contact us.

Delivery Estimates

Shipping time varies by location. Specific delivery dates are not guaranteed. These are our estimates for reference:

Location	Estimated Shipping Time
United States	7-14 business days
Canada	10-16 business days

*Note: these estimates are in business days and do not include our 2-5 day processing time.

While we do everything we can to ensure timely delivery, SnoopySnugs cannot be held responsible for delays caused by conditions beyond our control, such as customs procedures, holidays, severe weather, or carrier disruptions.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and/or customs fees, which are the responsibility of the recipient. SnoopySnugs has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, the customer is responsible for any import taxes and return shipping costs incurred.

Lost, Stolen, or Damaged Packages

SnoopySnugs is not responsible for packages lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you haven't received your package, please report it and/or file a claim with the shipping carrier.

We rely on carrier tracking and delivery confirmation timestamps when reviewing damage or missing-package claims, so please report any issues promptly.

Wrong Address Disclaimer

It is the customer's responsibility to ensure the shipping address entered at checkout is correct. We begin processing orders immediately and are unable to make changes to an order, including address corrections, once it has entered our shipping process.

Feedback

We'd love to hear from you. If you have any questions, feedback, or concerns about your shipment, please email us at snoopysnugs7@gmail.com or call (813) 422-5786.