Refund policy
Refund & Return Policy
At SnoopySnugs, we want you to love your robe as much as we do. If something isn't right, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day return window from the date your order is delivered. If you're not satisfied with your purchase, contact us within 30 days for a full refund or exchange.
How to Request a Return or Refund
- Email us at snoopysnugs7@gmail.com with your order number and reason for return.
- Our team will respond within 1–2 business days with return instructions.
- Once we receive and inspect the returned item, we'll process your refund to your original payment method within 5–7 business days.
Condition of Returned Items
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original packaging
- Returned within 30 days of delivery
Damaged or Defective Items
If your robe arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund at no additional cost to you.
Non-Returnable Situations
We're unable to accept returns for:
- Items returned after the 30-day window
- Items showing signs of wear, washing, or damage not caused during shipping
Exchanges
Need a different design? We're happy to exchange your robe for another style, subject to availability. Reach out to our support team to arrange an exchange.
Refund Processing Time
Once approved, refunds typically appear on your statement within 5–10 business days, depending on your bank or card provider.
Contact Us
Questions about your order or this policy? Email us at snoopysnugs7@gmail.com and we'll get back to you as soon as possible.